Privacy Policy
1. Introduction
Anchorly (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in an open and transparent way. This policy explains how we collect, use, store, and protect your information when you use our mobile application (“App”).
We are the Data Controller for the purposes of UK GDPR and the Data Protection Act 2018. If you have any questions about this policy or our data protection practices, please contact us at:
– Email: [email protected]
– Address: Technology House, Western Way, Bury St Edmunds, IP3 33SP, Suffolk, UK
This policy may be updated from time to time. Please check within the App or our website for the latest version.
2. Our Privacy Promise
– Transparency – We will always explain what data we collect and how we use it.
– Security – We use appropriate technical and organisational measures to protect your information.
– Control – You can manage your preferences and exercise your rights at any time.
3. Children’s Data
Our App is not directed to children under the age of 18, and we do not knowingly collect personal data from them. If we become aware that we have collected personal data from a child under 18, we will delete it promptly.
4. What Data We Collect
Depending on how you use the App, we may collect the following types of information:
– Identity & Contact Data: Name, email address, phone number, and other details you provide when registering or contacting us.
– Account Data: Login credentials, preferences, and settings saved within the App.
– Device & Technical Data: Device model, operating system, unique device identifiers, IP address, mobile network information, crash logs, and diagnostics.
– Usage Data: How you interact with the App (e.g. features used, time spent, in-app purchases).
– Location Data (if applicable): Precise or approximate location if you grant permission.
– Media & Files (if applicable): Access to photos, camera, microphone, or storage when you use features requiring these.
– Push Notifications: Information necessary to send you in-app or push notifications, if enabled.
– Marketing & Communications Data: Your preferences in receiving updates and communications from us.
5. How We Collect Data
– Direct Interactions: When you register, use in-app features, or contact us.
– Automated Technologies: Through analytics tools, crash reporting, and device interactions.
– Third Parties: Such as app store providers (Apple App Store, Google Play), analytics providers, or social media platforms you connect with.
6. Legal Basis for Processing
We will only use your personal data when the law allows us to, including:
– Contract: To provide the App’s functionality.
– Consent: For optional features (e.g. marketing, location tracking, push notifications). You may withdraw consent at any time in your device or App settings.
– Legal Obligation: To comply with applicable laws.
– Legitimate Interests: To improve the App, ensure security, and analyse usage.
7. Your Rights
Under UK data protection law, you have the right to:
– Access your data
– Rectify inaccuracies
– Erase your data
– Restrict processing
– Object to processing
– Request data portability
– Withdraw consent
– Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)
To exercise these rights, contact us at [email protected]. We will respond within one month.
8. Third-Party Services
The App may use third-party services (e.g. analytics, crash reporting, payment processors, or social login providers). These third parties have their own privacy policies which we encourage you to review.
9. International Transfers
Some service providers may process your data outside the UK. We ensure that appropriate safeguards (such as the UK’s International Data Transfer Agreement or Standard Contractual Clauses) are in place to protect your data.
10. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
11. How We Protect Your Data
We implement industry-standard security measures, including:
– Encryption of data in transit and at rest
– Secure authentication methods
– Access controls limiting who can access your information
– Regular monitoring and testing of our systems
12. Permissions
Depending on your device and usage, the App may request access to:
– Location services
– Camera and photos
– Microphone
– Contacts
– Push notifications
You can manage these permissions in your device settings at any time.
13. Contact
If you have any questions about this Privacy Policy, please contact us at:
– Email: [email protected]
– Address: Technology House, Western Way, Bury St Edmunds, IP3 33SP, Suffolk, UK
14. Policy Governance
We review this policy at least once a year or whenever significant changes to our data processing activities occur.
Last Updated: 18/09/2025